Steve- Shop Staff (V04060918) Test Questions
Standard Operating Procedure (SOP) for all Shop Staff
1) What must you do if you cannot arrive to work on time?
2) What details must be shown on each item within the shop?
3) How long are the structural warranties that comes with our products?
4) How long are the cover/leather warranties that comes with our products?
5) What happens if an order is cancelled? Do we provide a full refund?
6) What happens when a customer reports a warranty issue?
7) Can shop display items be sold?
8) What actions needs to be done when receiving new items into the shop?
9) If a customer buys a display / discontinued item, what must the customer be aware of?
10) If a customer buys a display / discontinued item, what must be stamped on the order form?
11) If a customer is buying a bed, what question must be asked to the customer?